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Chapter 1. A Design Process for Digital Products
Goal-Directed Design is a powerful tool for answering the most important questions that crop up durng the definition and design of a digital product:
- Who are my users?
- What are my users trying to accomplish?
- How do my users think about what they're trying to accomplish?
- What kind of experiences do my users find appealing and rewarding?
- How should my product behave?
- What form should my product take?
- How will users interact with my product?
- How can my product's function be most effectively organized?
- How will my product introduce itself to first-time users?
- How can my product put an understandable, appealing, and controllable face on technology?
- How can my product deal with problems that users encounter?
- How will my product help infrquent and inexperienced users understand how to accomplish their goals?
- How can my product provide sufficient depth and power for expert users?
The remainder of this bok is dedicated to answering these questions.