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| <<TableOfContents(2)>> | <<TableOfContents(1)>> |
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== The Complexity of Modern Devices == == Human-Centered Design == == Fundamental Principles of Interaction == == The System Image == == The Paradox of Technology == == The Design Challenges == |
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== How People Do Things: The Gulfs of Execution and Evalutation == == The Seven Stages of Action == == Human Thought: Mostly Subconscious == == Human Cognition and Emotion == == The Seven Stages of Action and the Three Levels of Processing == == People as Storytellers == == Blaming the Wrong Things == == Falsely Blaming Yourself == == The Seven Stages of Action: Seven Fundamental Design Principles == |
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== Precise Behavior from Imprecise Knowledge == == Memory Is Knowledge in the Head == == The Structure of Memory == == Approximate Models: Memory in the Real World == == Knowledge in the Head == == The Tradeoff Between Knowledge in the World and in the Had == == Memory in Multiple Heads, Multiple Devices == == Natural Mapping == == Culture and Design: Natural Mappings Can Vary with Culture == |
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== Four Kinds of Constraints: Physical, Cultural, Semantic, and Logical == == Applying Affordances, Signifiers, and Constraints to Everyday Objects == == Constraints That Force the Desired Behavior == == Conventions, Constraints, and Affordances == == The Faucet: A Case History of Design == == Using Sound as Signifiers == |
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== Understanding Why There is Error == == Deliberate Violations == == Two Types of Errors: Slips and Mistakes == == The Classification of Slips == == The Classification of Mistakes == == Social and Institutional Pressures == == Reporting Error == == Detecting Error == == Designing for Error == == When Good Design Isn't Enough == == Resilience Engineering == == The Paradox of Automation == == Design Principles for Dealing with Error == |
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== Solving the Correct Problem == == The Double-Diamond Model of Design == == The Human-Centered Design Process == == What I just Told You? It Doesn't Really Work That Way == == The Design Challenge == == Complexity is Good; It is Confusion That is Bad == == Standardization and Technology == == Deliberately Making Things Difficult == == Design: Developing Technology for People == |
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== Competitive Forces == == New Technologies Force Change == == How Long Does It Take to Introduce a New Product? == == Two Forms of Innovation: Incremental and Radical == == The Design of Everyday Things: 1988-2038 == == The Future of Books == == The Moral Obligations of Design == == Design Thinkings and Thinking About Design == |
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Contents
1. The Psychopathology of Everyday Things
The Complexity of Modern Devices
Human-Centered Design
Fundamental Principles of Interaction
The System Image
The Paradox of Technology
The Design Challenges
2. The Psychology of Everyday Actions
How People Do Things: The Gulfs of Execution and Evalutation
The Seven Stages of Action
Human Thought: Mostly Subconscious
Human Cognition and Emotion
The Seven Stages of Action and the Three Levels of Processing
People as Storytellers
Blaming the Wrong Things
Falsely Blaming Yourself
The Seven Stages of Action: Seven Fundamental Design Principles
3. Knowledge in the Head and in the World
Precise Behavior from Imprecise Knowledge
Memory Is Knowledge in the Head
The Structure of Memory
Approximate Models: Memory in the Real World
Knowledge in the Head
The Tradeoff Between Knowledge in the World and in the Had
Memory in Multiple Heads, Multiple Devices
Natural Mapping
Culture and Design: Natural Mappings Can Vary with Culture
4. Knowing What to Do: Constraints Discoverability, and Feedback
Four Kinds of Constraints: Physical, Cultural, Semantic, and Logical
Applying Affordances, Signifiers, and Constraints to Everyday Objects
Constraints That Force the Desired Behavior
Conventions, Constraints, and Affordances
The Faucet: A Case History of Design
Using Sound as Signifiers
5. Human Error? No, Bad Design
Understanding Why There is Error
Deliberate Violations
Two Types of Errors: Slips and Mistakes
The Classification of Slips
The Classification of Mistakes
Social and Institutional Pressures
Reporting Error
Detecting Error
Designing for Error
When Good Design Isn't Enough
Resilience Engineering
The Paradox of Automation
Design Principles for Dealing with Error
6. Design Thinking
Solving the Correct Problem
The Double-Diamond Model of Design
The Human-Centered Design Process
What I just Told You? It Doesn't Really Work That Way
The Design Challenge
Complexity is Good; It is Confusion That is Bad
Standardization and Technology
Deliberately Making Things Difficult
Design: Developing Technology for People
7. Design in the World of Business
Competitive Forces
New Technologies Force Change
How Long Does It Take to Introduce a New Product?
Two Forms of Innovation: Incremental and Radical
The Design of Everyday Things: 1988-2038
The Future of Books
The Moral Obligations of Design