GaryKlein의 책. 업무 상황에서의 직관에 대해 쓴 내용이다.
Contents
Section 1. Intuition: Ways to Build It
1. A Pragmatic Approach to Intuitive Decision Making
Intuition - We Can't Trust It but We Can't Live Without It
The Three Goals of This Book
Is Intuition Decision Making Important for You?
2. A Case Study of Intuition
Background
A Baby in Crisis
The Contrast
What You're Goind to Learn
3. Where Do Our Hunches Come From?
The Process of Intuitive Decision Making
The Role of Analysis
Isn't It Obvious?
Barriers to Intuitive Decision Making
4. Intuition Skills Training: Speeding Up Your Learning Curve
직관을 효과적으로 사용하는데에 핵심적인 것은 경험 - 조금 더 구체적으로는, 의미있는 경험 - 인데, 그것은 우리가 패턴을 인식하고 멘탈 모델을 구성할 수 있게 해준다. 그래서, 당신의 직관 스킬을 향상시키는 방법은, 당신의 경험 기반을 강화하는 것이다. 가장 의미있는 경험의 유형은, 실생활의 경험이다.
그런데 실제 세계에서의 경험에만 의존하는 것은 몇 가지 문제가 있다.
직관 스킬 훈련 프로그램에서 멘탈 조건의 세 가지 기본 요소는 아래와 같다.
- 당신의 업무(job)의 의사결정 요구사항(decision requirements)들을 식별하고 이해하는 것
- 맥락 하에서 어려운 결정들을 연습하는 것
- 당신의 의사결정 경험을 리뷰하는 것
Identify and Understand the Decision Requirements of Your Job
- 초점을 맞출 하나의 결정을 골랐다.
- 한 위치에서 다른 위치로 스쿼드(편대)가 옮겨갈 때 얼마나 오래 걸릴지 계산했다.
- "이것이 어려운 결정인가요?" 내가 물었다. 그들은 웃었다.
Practice the Difficult Decision in Context
Review Your Decision-Making Experiences
Wrap-up: Turning Experiences into Expertise
5. Using Analysis to Support Out Intuitions
Intuition + Analysis
The Limits of Intuition
Overreacting To The The Limitations of Intuition
The Limits of Analysis
Making Good Use of Analytical Strategies
Section 2. Intuition: Ways to Apply It
6. How to Make Tough Choices
7. How to Spot Problems Before They Get Out of Hand
The PreMortem Exercies
How Do People Detect Problems?
8. How to Manage Uncertainty
Fire Sources of Uncertainty
Tatics for Managing Uncertainty
Putting the Tactics to Work for You
Tolerance for Ambiguity
Developing Your Intuitions About Uncertainty
9. How to Size Up Situations
Noise
Using Stories to Make Sense of a Situation
Breaking a Mindset
10. Getting Creative - How to Go Beyond Brainstorming
Brainstorming
Directed Creativity
Tactics for Directed Creativity
Case Studies of Innovators
Consultative Selling
11. How to Improvise and Adapt Plans
Why Do We Plan?
Planning to Adapt
Intuition and Procedures
How Intuition Helps You Adapt Your Plans
12. Molding Your Intuition: A Case Study
What Did Lia Know and When Did She Know It?
The Puzzles
The Company's View
The Solution
Section 3. Intuition: Ways to Safeguard It
13. Executive Intent: How to Communicate Your Intuitions
The Functions and Features of Executive Intent
Informative Directions
Giving Clear Directions
14. Coaching Others to Develop Strong Intuitions
Getting Inside People's Heads
A Nation of Coaches?
Master Coaches
Getting Coached
15. Overcoming the Problems with Metrics
The Functions of Metrics
Metrics Can Mislead Us
Metrics and Stories
Representing the Metrics
Fantasy Baseball
16. Smart Technology Can Make Us Stupid
Information Technology Can Limit How We Search for Data
Information Technology Can Weaken Our Mental Model
Information Technology Hides the Story of How It "Thinks" About the Data
Information Technology Can Make Us Less Adaptive
Information Technology Can Make Us Passive
What Can We Do to Protect Ourselves?
17. Ten Tips for Intuitive Decision Making
Ten Tips for Intuitive Decision Making
Atitude Check
Frequently Asked Questions
Balancing Act
Exercises
- p31. Decision Requirements Table
- p48. Developing Decision Games
- Decision making critique
p88. PreMortemMethod
- p121. Uncertainty Management Worksheet
- p151. Tactics for Directed Creativity
- p206. Guidelines for Executive Intent Exercise
- p219. Tailoring Instruction