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| == Chapter 1. A Pragmatic Approach to Intuitive Decision Making == | == 1. A Pragmatic Approach to Intuitive Decision Making == |
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| == Chapter 2. A Case Study of Intuition == | == 2. A Case Study of Intuition == |
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| == Chapter 3. Where Do Our Hunches Come From? == | == 3. Where Do Our Hunches Come From? == |
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| == Chapter 4. Intuition Skills Training: Speeding Up Your Learning Curve == | == 4. Intuition Skills Training: Speeding Up Your Learning Curve == |
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| Intuition + Analysis | === Intuition + Analysis === |
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| The Limits of Intuition | === The Limits of Intuition === |
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| Overreacting To The The Limitations of Intuition | === Overreacting To The The Limitations of Intuition === |
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| The Limits of Analysis | === The Limits of Analysis === |
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| = Section 2. Intuition: Ways to Apply It = == 6. How to Make Tough Choices == == 7. How to Spot Problems Before They Get Out of Hand == === The PreMortem Exercies === === How Do People Detect Problems? === == 8. How to Manage Uncertainty == === Fire Sources of Uncertainty === === Tatics for Managing Uncertainty === === Putting the Tactics to Work for You === === Tolerance for Ambiguity === === Developing Your Intuitions About Uncertainty === == 9. How to Size Up Situations == === Noise === === Using Stories to Make Sense of a Situation === === Breaking a Mindset === == 10. Getting Creative - How to Go Beyond Brainstorming == === Brainstorming === === Directed Creativity === === Tactics for Directed Creativity === === Case Studies of Innovators === === Consultative Selling === == 11. How to Improvise and Adapt Plans == === Why Do We Plan? === === Planning to Adapt === === Intuition and Procedures === === How Intuition Helps You Adapt Your Plans === == 12. Molding Your Intuition: A Case Study == === What Did Lia Know and When Did She Know It? === === The Puzzles === === The Company's View === === The Solution === = Section 3. Intuition: Ways to Safeguard It = == 13. Executive Intent: How to Communicate Your Intuitions == === The Functions and Features of Executive Intent === === Informative Directions === === Giving Clear Directions === == 14. Coaching Others to Develop Strong Intuitions == === Getting Inside People's Heads === === A Nation of Coaches? === === Master Coaches === === Getting Coached === == 15. Overcoming the Problems with Metrics == === The Functions of Metrics === === Metrics Can Mislead Us === === Metrics and Stories === === Representing the Metrics === === Fantasy Baseball === == 16. Smart Technology Can Make Us Stupid == === Information Technology Can Limit How We Search for Data === === Information Technology Can Weaken Our Mental Model === === Information Technology Hides the Story of How It "Thinks" About the Data === === Information Technology Can Make Us Less Adaptive === === Information Technology Can Make Us Passive === === What Can We Do to Protect Ourselves? === == 17. Ten Tips for Intuitive Decision Making == === Ten Tips for Intuitive Decision Making === === Atitude Check === === Frequently Asked Questions === === Balancing Act === |
GaryKlein의 책. 업무 상황에서의 직관에 대해 쓴 내용이다.
Contents
Section 1. Intuition: Ways to Build It
1. A Pragmatic Approach to Intuitive Decision Making
Intuition - We Can't Trust It but We Can't Live Without It
The Three Goals of This Book
Is Intuition Decision Making Important for You?
2. A Case Study of Intuition
Background
A Baby in Crisis
The Contrast
What You're Goind to Learn
3. Where Do Our Hunches Come From?
The Process of Intuitive Decision Making
The Role of Analysis
Isn't It Obvious?
Barriers to Intuitive Decision Making
4. Intuition Skills Training: Speeding Up Your Learning Curve
Identify and Understand the Decision Requirements of Your Job
Practice the Difficult Decision in Context
Review Your Decision-Making Experiences
Wrap-up: Turning Experiences into Expertise
5. Using Analysis to Support Out Intuitions
Intuition + Analysis
The Limits of Intuition
Overreacting To The The Limitations of Intuition
The Limits of Analysis
Making Good Use of Analytical Strategies
Section 2. Intuition: Ways to Apply It
6. How to Make Tough Choices
7. How to Spot Problems Before They Get Out of Hand
The PreMortem Exercies
How Do People Detect Problems?
8. How to Manage Uncertainty
Fire Sources of Uncertainty
Tatics for Managing Uncertainty
Putting the Tactics to Work for You
Tolerance for Ambiguity
Developing Your Intuitions About Uncertainty
9. How to Size Up Situations
Noise
Using Stories to Make Sense of a Situation
Breaking a Mindset
10. Getting Creative - How to Go Beyond Brainstorming
Brainstorming
Directed Creativity
Tactics for Directed Creativity
Case Studies of Innovators
Consultative Selling
11. How to Improvise and Adapt Plans
Why Do We Plan?
Planning to Adapt
Intuition and Procedures
How Intuition Helps You Adapt Your Plans
12. Molding Your Intuition: A Case Study
What Did Lia Know and When Did She Know It?
The Puzzles
The Company's View
The Solution
Section 3. Intuition: Ways to Safeguard It
13. Executive Intent: How to Communicate Your Intuitions
The Functions and Features of Executive Intent
Informative Directions
Giving Clear Directions
14. Coaching Others to Develop Strong Intuitions
Getting Inside People's Heads
A Nation of Coaches?
Master Coaches
Getting Coached
15. Overcoming the Problems with Metrics
The Functions of Metrics
Metrics Can Mislead Us
Metrics and Stories
Representing the Metrics
Fantasy Baseball
16. Smart Technology Can Make Us Stupid
Information Technology Can Limit How We Search for Data
Information Technology Can Weaken Our Mental Model
Information Technology Hides the Story of How It "Thinks" About the Data
Information Technology Can Make Us Less Adaptive
Information Technology Can Make Us Passive
What Can We Do to Protect Ourselves?
17. Ten Tips for Intuitive Decision Making
Ten Tips for Intuitive Decision Making
Atitude Check
Frequently Asked Questions
Balancing Act