EdwardsDeming의 품질 경영에 대한 책.
BrooksCarder와 PatrickRagan이 저술함.
Chapter 1. The Fundamental Principles of Dr. Deming's Approach
This book is about is how to create positive change in organizations and individuals.
Dr. Deming’s ideas are at the heart of lean manufacturing and Six Sigma, both very successful current approaches to the improvement of business performance.
The Deming approach depends on some fundamental shifts in thinking, away from what is still common and traditional in management. Dr. Deming’s assumptions are, of course, much better supported by scientific evidence than are many practices that were and still are popular in business.
The 14 Points for Management
Applying the 14 Points
Key Points
Chapter 2. Dr. Deming's System of Profound Knowledge
Variation
Psychology
Theory of Knowledge
Theory of Systems
Science and Management
Key Points
Chapter 3. Some Principles of Measurement
The Plan-Do-Study-Act Cycle
The Science of Measurement
Key Points
Chapter 4. Incident-Based Measures
Reliability
Validity
Proper Use of Accident Statistics
Key Points
Chapter 5. Incident Investigation
Reliability
Validity
Key Points
Chapter 6 Systematic Observation of Behavior
Reliability
Validity
Controversy
Key Points
Chapter 7 Audits
Standardized Auditing Methods
Reliability
Validity
Effective Use of Audits
Some Conclusions About Audits
Key Points
Chapter 8 The Safety Survey
Reliability
Validity
What the Employees Told Us
Naming the Factors
Establishing the Survey as a Regular Measure
Expanding the Scope of the Survey
Key Points
Chapter 9 Taking Action Based on the Survey
Action at the Corporate Level
Barriers to Improvement
The Relations Diagram
Executive Action Steps
What Was Actually Implemented
Use of the Survey at the Plant Level
Plant Staff View the Survey as a Useful Tool
Effect of the Survey on Company Performance
Conclusions
Key Points
Chapter 10 Leadership
Power and Leadership
Questions that Measure Leadership
Leadership in the Armed Forces
Taking Action to Improve your Capacity for Leadership
Leadership Inventory