EdwardsDeming의 품질 경영에 대한 책.

BrooksCarder와 PatrickRagan이 저술함.

Chapter 1. The Fundamental Principles of Dr. Deming's Approach

The 14 Points for Management Applying the 14 Points Key Points

Chapter 2. Dr. Deming's System of Profound Knowledge

Variation Psychology Theory of Knowledge Theory of Systems Science and Management Key Points

Chapter 3. Some Principles of Measurement

The Plan-Do-Study-Act Cycle The Science of Measurement Key Points

Chapter 4. Incident-Based Measures

Reliability Validity Proper Use of Accident Statistics Key Points

Chapter 5. Incident Investigation

Reliability Validity Key Points

Chapter 6 Systematic Observation of Behavior

Reliability Validity Controversy Key Points

Chapter 7 Audits

Standardized Auditing Methods Reliability Validity Effective Use of Audits Some Conclusions About Audits Key Points

Chapter 8 The Safety Survey

Reliability Validity What the Employees Told Us Naming the Factors Establishing the Survey as a Regular Measure Expanding the Scope of the Survey Key Points

Chapter 9 Taking Action Based on the Survey

Action at the Corporate Level Barriers to Improvement The Relations Diagram Executive Action Steps What Was Actually Implemented Use of the Survey at the Plant Level Plant Staff View the Survey as a Useful Tool Effect of the Survey on Company Performance Conclusions Key Points

Chapter 10 Leadership

Power and Leadership Questions that Measure Leadership Leadership in the Armed Forces Taking Action to Improve your Capacity for Leadership Leadership Inventory Key Points