Quick Reference: Capabilities to Drive Improvement

Our research has uncovered 24 key capabilities that drive improvements in software delivery performance. This reference will point you to them in the book. A detailed guide is found in Appendix A. They are presented in no particular order.

The capabilities are classified into five categories:

• Continuous delivery
• Architecture
• Product and process
• Lean management and monitoring
• Cultural

CONTINUOUS DELIVERY CAPABILITIES

• Version control: Chapter 4
• Deployment automation: Chapter 4
• Continuous integration: Chapter 4
• Trunk-based development: Chapter 4
• Test automation: Chapter 4
• Test data management: Chapter 4
• Shift left on security: Chapter 6
• Continuous delivery (CD): Chapter 4

ARCHITECTURE CAPABILITIES

• Loosely coupled architecture: Chapter 5
• Empowered teams: Chapter 5

PRODUCT AND PROCESS CAPABILITIES

• Customer feedback: Chapter 8
• Value stream: Chapter 8
• Working in small batches: Chapter 8
• Team experimentation: Chapter 8

LEAN MANAGEMENT AND MONITORING CAPABILITIES

• Change approval processes: Chapter 7
• Monitoring: Chapter 7
• Proactive notification: Chapter 13
• WIP limits: Chapter 7
• Visualizing work: Chapter 7

CULTURAL CAPABILITIES

• Westrum organizational culture: Chapter 3
• Supporting learning: Chapter 10
• Collaboration among teams: Chapters 3 and 5
• Job satisfaction: Chapter 10
• Transformational leadership: Chapter 11

Preface

Part 1. What We Found

1. Accelerate

To remain competitive and excel in the market, organizations must accelerate:

• delivery of goods and services to delight their customers;
• engagement with the market to detect and understand customer demand;
• anticipation of compliance and regulatory changes that impact their systems; and
• response to potential risks such as security threats or changes in the economy.

이 가속(acceleration)의 핵심에는 소프트웨어가 있다. 은행도 더 이상 골드바를 금고에 넣는 방식으로 가치를 전달하지 않고, 거래를 더 빠르고 안전하게, 또 고객과 대면할 새로운 채널과 제품을 발견하는 방식으로 가치를 전달한다 (소프트웨어를 사용한다는 얘기.)

소프트웨어와 기술이 차별점이다.

2. Measuring Performance

3. Measuring and Changing Culture

4. Technical Practice

5. Architecture

6. Integrating Infosec into the Delivery Lifecycle

7. Management Practices for Software

8. Product Development

9. Making Work Sustainable

10. Employee Satisfaction, Identity, and Engagement

11. Leaders and Managers

Part 2. The Research

12. The Science Behind This Book

13. Introduction to Psychometrics

14. Why Use a Survey

15. The Data for the Project

Part 3. Transformation

16. High-Performance Leadership and Management

Conclusion